Collaboration and outsourcing are common practices in economics and business. For example, food and beverage companies collaborate with cocoa farmers in West Africa to plant and harvest cocoa beans, which are then used to produce chocolate and other products. This practice is similar to business process outsourcing (BPO), which is when a company hires a third-party vendor to perform a business process that is not essential to its core competency.
Business Process Outsourcing (BPO): A Growing Trend in Nigeria
Business Process Outsourcing (BPO) is a practice in which a business (B2G, B2B, or B2C) hires an external provider to handle non-core business processes, such as corporate governance, human resource management, as well as process development to focus on their core activities.
Today, thanks to Cloud Computing, more non-core aspects of businesses can be outsourced so that businesses can focus on improving their offers.
As expected, many businesses, within and outside Nigeria, are…
