Liquid C2, a business of Liquid Intelligent Technologies , a pan-African technology group, has partnered with INOVO to offer its omni-channel cloud contact centre to clients in Zimbabwe, Zambia, Kenya, Rwanda, Uganda, and South Africa.
INOVO’s cloud contact centre solution enables businesses to easily optimise channels, supporting processes, data and their workforce to drive efficiencies and boost the customer experience. The solution is completely flexible and scalable, allowing businesses to securely add functionality as they need it.
“Most technology works in functional silos. This is why so many businesses provide disjointed, impersonal and disappointing customer experiences,” says INOVO CEO, Wynand Smit. “Our cloud contact centre solution, combined with our industry knowledge and experience, helps bridge that gap. We enable businesses to easily connect all their existing business apps, systems, customer contact channels and data sources, while adding and…
